Frequently Asked Questions
Who will photograph my son/daughter's session?
Who can my son/daughter bring to their session?
Anyone - Kinda. We especially like it when Mom's and Dad's come along on a session. Here are some people that we suggest you DO NOT bring along. Who you bring is up to you, but here are some types of people you should consider leaving at home:
* Younger siblings who will get bored and not able to entertain themselves. Your session is all about YOU, and sometimes younger siblings require more attention or can be distracting.
* Friends. This one can be tricky... sometimes your friends are great at making you feel super comfortable, and can help you to bring out your personality. Bring that friend! BUT... we're also going to put you in scenario's where in real-life, you look ridiculous (doing the "drunk walk" or a "hippie dance"), but captured on to a 2-D image, you look amazing and super elegant! If there is any chance at all that you'll be too embarrassed around them to give it your all, then we suggest NOT bringing them along.
* Pets. We're totally down to shoot you along with your pet, but your session lasts half a day, and if you bring a pet along, then you need to bring someone else who is in charge of pet-sitting, and making sure your pet is happy and well attended to.
Do you photograph your students in studio or on location?
Gary VanDenBerg photographs sessions both on location and in the studio. Depending on the session type you desire (senior, family, or other) you will have several options or combinations to choose from. As a general rule, however, sessions take place on location.
WHAT DOES “MINIMUM PURCHASE” MEAN?
Some of our sessions do require a minimum order. Clients have different needs; some clients prefer longer sessions, multiple locations, multiple outfit changes, more images to see, etc. Some clients prefer smaller sessions with less time, one location, fewer outfit changes, and less poses and images. A minimum purchase is the minimum amount a client must invest on their order. Minimum orders are applied in an effort to allocate our customer’s time and budgets appropriately as well as our time in order to deliver consistent quality and serve our clients effectively. Our minimum purchases/starting points are based on our experience of what most clients have chosen to order for that specific session. Different sessions (to include number of locations, distance of locations, length of sessions, number of outfits, activities, number of images to see, etc.) are available to our clients to help find them find the right custom session.
WHAT IS A "CONSULTATION"?
We meet with our clients at a consultation prior to your photoshoot to go over all the details about your portrait experience prior to your session. We discuss locations, ideas, time, weather, outfits, style, collections, and all the details of the shoot and ordering appt so they day of your session we are all just having fun creating amazing images.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Cash, Check, Visa, MasterCard, Discover, American Express
WHEN DO I GET TO SEE THE IMAGES FROM MY SESSION AND PLACE MY ORDER?
Ordering appointments are scheduled on Mondays, Wednesdays, and Fridays. PLEASE NOTE: Appointments are scheduled during business hours (no weekends) with the latest appointment at 4:30. The most important decisions in the portrait process occur during your ordering appointment. We take great pride in providing our clients with an interactive and fun way to place your order. The ordering appointment will take place approximately 10-14 days after your portrait session. It will be scheduled at your consultation. It is very important that all decision makers are present during this time, as this is the appointment where your final decisions will be made. This is a time where you will want to devote your full attention (ordering appointments take between 1 and 2 hours), we ask that you arrange for a babysitter for children under the age of 12. At your ordering appointment we will present your images in a gorgeous slideshow, and we will then help you select the images, groupings, books, and frames suitable for your home, office,and for gifts for friends and family. We specialize in helping you select the best images and display presentations, and feel this process is a very important service that we can offer to our clients.
HOW LONG WILL IT TAKE TO GET MY ORDER?
Your portraits will be ready for pickup approximately 4-6 weeks after your order is placed. This date will be set at your consultation. Quality takes time, so please allow us the time needed to provide you with the quality you expect from a custom portrait photography studio.
HOW LONG WILL YOU KEEP MY FILES?
Non-ordered images will be removed from our system following your ordering appointment – we do not archive or save any files which are not ordered. All ordered and paid for images are archived for a period up to 1 year. Images not paid for are deleted and will not be stored on our system.
WHAT IF I NEED TO RESCHEDULE MY SESSION?
We understand that unexpected events come up, whether due to illness, weather, travel delays or emergencies. If you need to reschedule, please call us as soon as possible (at least 24-48 hours in advance). While our session fees are non-refundable, you may use it for a one-time reschedule (if called within the 24-48 hour window) to be scheduled within 3 months of your original appointment date.
WHEN DO I PAY FOR MY SESSION FEE AND WHAT DOES THIS COVER?
Your full session fee payment is required at the time of booking. This fee is the only way to hold your appointment. The session fee covers the time, talent, and creative fee of the portrait artist, the consultation appointment, and ordering appointment and is non-refundable.
CAN I HAVE MY ITEMS SHIPPED TO ME?
If you desire shipping, we will charge a shipping and handling fee for your portrait order. We do not charge a shipping fee if you want to pick up your photos in our studio.
WHEN IS PAYMENT DUE FOR MY ORDER? We require 100% of your order total before ANY part of the order is started. Your order must be paid for in full before ANY portion of your order is completed or before any part of your order is picked up. Balances must also be paid in full to receive ANY digital images or yearbook images. Orders are custom made and are non-refundable.
WHAT IF I WANT TO MAKE A COPY OF MY IMAGE? All images remain the property of Durango Family Photography and are protected by federal copyright laws. Duplication in part or whole (whether by scanning or reprinting) is strictly prohibited and will be prosecuted by law. This includes posting scanned images to social media websites.
WHAT IF I WANT TO USE IMAGES FROM MY SESSION IN MY YEARBOOK?
Any purchased image can be provided for yearbook use upon payment of full balance. Please choose those images at your ordering session